Package rt-pm588-3.6.3-5

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world. Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers. RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development. RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.

Before using RT you have to configure by editing /sw/share/rt-pm588/etc/RT_SiteConfig.pm using /sw/share/rt-pm588/etc/RT_Config.pm as a template. (You will definitely need to set RT's database password before continuing. Not doing so could be very dangerous.) Read the README file for detailed installation information: /sw/share/doc/rt-pm588/README A quick walk-through of the installation steps needed: 1) If mysql is not running start as descibed in 'fink info mysql' 2) If you are using RT for the first time you have to initialize the database with the command: sudo /sw/share/rt-pm588/sbin/rt-setup-database \ --action init --dba=root --prompt-for-dba-password 3) If you are upgrading make sure to read the appropriate sections in: /sw/share/doc/rt-pm588/README 4) Set up RT's web interface for mod_perl for apache2 as described in "SETTING UP THE WEB INTERFACE" by editing your site config file at /sw/etc/apache2/sites-available/ (see /sw/share/doc/rt-pm588/README) 5) Set up RT's mail gate as described in "SETTING UP THE MAIL GATEWAY" (see /sw/share/doc/rt-pm588/README) 6) Restart apache2 by doing 'sudo /sw/sbin/apache2ctl graceful' 7) Set up users, groups, queues, scrips and access control through RT's web interface. 8) Check for errors in '/sw/var/log/apache2/error.log'